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General Returns

General Returns


1. In which situation we accept the return
2. In which situation we do not accept the return
3. Return for exchange item
4. What you should do before returning for replacement?
 


Please read and follow the instructions below before you want to return the item to us. If you have any questions, please feel free to contact our customer service, we will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.


1. In which situation we accept the return


We promise to obey the return policy when the item has the problem bellow, but you must sent back the item within 7 days, and we only accept products in their original condition.

Quality Issue: If our products do not work well when you receive it, or the item encounters crash in delivery, our return policy is open for you, we will exchange it free for you and undertake the shipping cost you ship back to us by ordinary airmail. Or another choose is we will return full refund to you.

Miss-shipped products: Once it confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to sent it back through simple airmail.

Non Quality Issues: In some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.

Miss-Ordered Products: If you order a wrong item and negotiate with our customer service to exchange for a right item, this exchange policy is also for you. But you need pay the shipping cost to us as well as return to you.


2. In which situation we do not accept the return


Miss-Ordered Products: After receiving your package from us, you found it is not the item you want (it’s not quality problem, not because we make mistake and ship you a wrong item), but you order the wrong item by yourself, our return policy is not applied for you, please aware of this.

Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return to us for repair.


3. Return for exchange item


Notice before returning for replacement: Before you decide to return the item to us, we please you contact our customer service to tell us your problem, what's wrong with your item and what you want us to do for you. After our customer service confirmation, you return us according to our requirement in shipping option and shipping address.

How we will deal with your return item: After we get your return, we will have a careful check and arrange a replacement for you and we will inform you when everything done. Please remember to check your email from time to time.

Notice for shipping options: When you confirm to return the items to us, please use ordinary airmail or EMS to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.


4. What you should do before returning for replacement?


First, If your product is damaged in delivery, we will exchange it free for you and undertake the shipping cost you ship back to us by ordinary airmail.

Second, If you order a wrong item and negotiate with our customer service to exchange for a right item, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return to you.

Third, you need keep touch with our customer service to make sure we get it. After we check the item, we will provide exchange service for you. We will inform you when everything done. Please remember to check your email time to time.

Notice (1): you need contact our customer service to tell us your problem. What's wrong with your item and what you want us do for you.

Notice (2): When you confirm to return the items to us, please use ordinary airmail or EMS to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.

Notice (3): All return for refund or return for exchange all should be done within 14 days.Otherwise,we can not provide this two policy.

 

Any other questions, please feel free to contact us.

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